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Share travel window and traveler count — no passport upload.
Start quote →FAQ
Questions pilgrims actually ask
Clear answers about quoting, documents, guarantees, and diaspora sponsorship — without marketing fluff.
Before you travel
Honest answers, not template copy.
Zad publishes what operations can stand behind — passport rules, guarantee options, and how diaspora sponsorship protects privacy.
Quote first
6-month passport rule
Application guarantee
Diaspora sponsorship
Emergency page
Do I need to upload my passport to get a quote?
No. Quotes only need contact and travel details. Passports are requested after booking.
How long must my passport be valid?
Zad does not accept passports that expire in less than 6 months from the travel date.
What guarantee is required on the application?
The guarantee protects against illegal overstay after Umrah, which can bring about a 25,000 SAR fine (over 1,000,000 ETB) and agency system suspension. Choose one option: a known legitimate person (name and contact) who knows both Zad and you, a money guarantee of 1,000,000 ETB, or a home carta.
Can I book Umrah for my parents from abroad?
Yes. Use the diaspora sponsorship flow so you can pay while travelers submit their own documents securely. diaspora sponsorship flow →
When are documents uploaded?
After a booking reference is issued. Files enter private storage — not email attachments.
What is the emergency address page for?
A printable public page pilgrims can show if they need help reconnecting with Zad coordinators — without exposing private identity data. Emergency Address →
Are package prices shown on the website?
Only after Admin publishes verified packages. Until then, request a tailored quotation.
Can institutions integrate with Zad?
Partners can request scoped API credentials through the developer portal. developer portal →
Quick paths
Where to go next
Sponsor from abroad
Pay while family in Ethiopia submits documents privately.
Diaspora flow →Prepare well
Checklists for documents, Ihram, and Holy Cities pacing.
Open guides →Begin with Zad
Ready for a clear quotation?
Tell us your travel window. Our team responds without asking for passports up front.